Shipping Policy

Welcome to Wolvex By XDM. We are committed to delivering your orders safely and on time. Please review our Shipping Policy below.

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Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is shipped, you will receive a confirmation message/email with tracking details (if available).

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Shipping Time

Estimated delivery times may vary depending on your location:

• Local Orders: 3–7 business days
• Nationwide Orders: 5–10 business days
• International Orders (if available): 7–20 business days

Delivery times are estimates and may be affected by courier delays, weather conditions, or high order volume.

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Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping may be available during promotions or on selected products/orders.

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Order Tracking

If tracking is available for your order, tracking information will be shared after shipment confirmation.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Wolvex By XDM is not responsible for:

• Delays caused by incorrect addresses
• Lost packages due to incorrect customer information

Additional shipping charges may apply for re-delivery.

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Delayed or Lost Packages

If your order is delayed or lost during transit, please contact our support team. We will work with the courier service to assist you as quickly as possible.

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Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos/videos of the package and product

We will review the issue and provide a suitable solution.

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International Shipping

International shipping may be subject to:

• Customs duties
• Taxes
• Import fees

These charges are the responsibility of the customer.