Terms of service

Return & Refund Policy

Welcome to Wolvex By XDM. We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in original condition.
  • The product must be returned with original packaging and tags.
  • Proof of purchase or order confirmation is required.

Items damaged due to misuse, accidental damage, or normal wear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Used or worn products
  • Items without original packaging
  • Clearance or sale items
  • Gift cards (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be sent to your original payment method.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

Exchange Policy

We only replace items if they are:

  • Damaged
  • Defective
  • Incorrectly delivered

If you need an exchange, contact us with your order details and product photos.

Order Cancellation

Orders can only be canceled within 12 hours of placing the order. After processing or shipping, cancellation requests may not be accepted.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos/videos of the item
  • Packaging images

We will resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged

We recommend using a trackable shipping service.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our support team.

Wolvex By XDM
Email: yourstore@email.com
Support Hours: Monday – Saturday | 10 AM – 8 PM

Short Version for Footer / Quick Policy

  • 7 Days Return Policy
  • Easy Refund Process
  • Secure Payments
  • Fast Customer Support
  • Exchange Available for Damaged Items

Terms of service

Terms of Service

Welcome to Wolvex By XDM. By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully before using our store.

1. General Information

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You will not use our products for any illegal or unauthorized purpose.
  • You agree not to violate any laws while using our services.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Pricing

We strive to display product details, images, and pricing accurately. However:

  • Product colors may vary slightly depending on screen settings.
  • Prices and availability may change without notice.
  • We reserve the right to modify or discontinue products anytime.

3. Orders

After placing an order:

  • You will receive an order confirmation email/message.
  • We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.
  • Incorrect information provided by the customer may cause delays or cancellations.

4. Shipping & Delivery

Delivery times may vary depending on your location and courier services.

Wolvex By XDM is not responsible for:

  • Courier delays
  • Customs delays
  • Incorrect shipping addresses provided by customers

Customers are responsible for ensuring their shipping information is accurate.

5. Returns & Refunds

Our Return & Refund Policy explains the conditions for returns, exchanges, and refunds. By purchasing from our store, you agree to those policies.

6. Intellectual Property

All content on this website including:

  • Logos
  • Images
  • Product designs
  • Text
  • Graphics

is the property of Wolvex By XDM and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Wolvex By XDM shall not be held responsible for:

  • Any indirect or accidental damages
  • Losses caused by misuse of products
  • Temporary website interruptions or technical issues

Use of our website and products is at your own risk.

8. Privacy

Your personal information is handled according to our Privacy Policy. We respect customer privacy and aim to keep your information secure.

9. Changes to Terms

We may update or modify these Terms of Service at any time without prior notice. Continued use of the website means you accept any updated terms.

10. Contact Information

For questions regarding these Terms of Service, contact us.